How do I contact support?
Contact support from Settings in the game or from clevergames.org. Include your user ID, and use the email link to read and reply to the ticket.
Updated August 17, 2026
You can contact the support team from the game or from the website. In either case, include your user ID and a clear description of what happened.
From inside the game
Open Settings and tap Contact Support. The form opens with your account details filled in. Describe the problem and send it.
From the website
Go to clevergames.org, open Support and choose Head To Head. Enter your user ID, email address and message.
What to include
In Settings, tap your user ID, then tap Copy and paste it into the request. Also tell us what happened, when it happened and what you expected to happen. A screenshot can help when the problem is visible on screen.
What happens next
You will receive an email confirming that the request arrived, with a secure link to your ticket. The team’s reply appears there; open the link to read it and continue the conversation.
When a ticket closes automatically
After the support team replies, the ticket stays open while it waits for your response. If you do not reply within 72 hours (3 days), it closes automatically and you receive an email. The email link still opens the conversation for reading, but you cannot reply to a closed ticket. If you still need help, open a new request.