Help & Troubleshooting

Stuck on something? Quick fixes for common issues and the fastest ways to reach our support team.

How do I contact support?In the game: Settings, then Contact Support. On the web: clevergames.org under Support. Either way, include your user ID — tap it in Settings to copy.
Connection problems and mid-match disconnectsThe game is online-only — battles, coins and progress all live on the server. Most connection problems are solved by checking your network, switching between Wi-Fi and cellular, or restarting the app.
A purchase or prize didn't arrive — what now?Restart the app (purchases sync automatically), check the inbox for unclaimed prize messages, iOS users can tap Restore Purchases — and if it's still missing, contact support with your user ID.
My account was blocked — what can I do?The "Your account has been blocked" screen means the account was actioned for breaking the rules. To appeal, contact support and include the user ID shown on that screen.
Love the game? Rate it, follow us, share itRate the game on the store, grab one-time coin rewards for following CleverGames on Facebook and Instagram in Settings, and share the game with friends.

Didn't find an answer?

Our support team is happy to help with anything.

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Help & Troubleshooting — Knowledge Center | CleverGames