Connection problems and mid-match disconnects

TL;DR

The game is online-only — battles, coins and progress all live on the server. Most connection problems are solved by checking your network, switching between Wi-Fi and cellular, or restarting the app.

Updated July 29, 2026

Rosh BeRosh is a real-time online game — battles, coins and rewards all live on the server, so a stable internet connection is a must. There is no offline mode.

Lost connection?

Take a breath. Your coins, gems and progress are stored on the server, not on your phone — so your account is intact even when the connection drops. Get back online and reopen the game, and everything refreshes straight from the server.

If a live match is still active, the game can reconnect you to that same match and restore the current state. Return as quickly as you can — normal leave and inactivity rules still apply if the match ends before you get back.

Quick fixes

  • Check that you actually have signal — Wi-Fi or cellular.

  • Switch between Wi-Fi and cellular (or the other way around).

  • Close the app completely and reopen it.

  • On home Wi-Fi, a quick router restart works wonders.

Still not connecting?

If the game cannot reach the server it shows a connection message with a retry option — wait a moment and try again. If the problem persists on a network that works for everything else, contact support (Settings, then Contact Support) and include your user ID.

Tip: real-time battles are smoothest on a stable connection — if your network is acting up, sort it out before jumping into a match.

Related articles

How do I contact support?In the game: Settings, then Contact Support. On the web: clevergames.org under Support. Either way, include your user ID — tap it in Settings to copy.
How do downloaded media and device storage work?The game can cache avatars, event covers, chat images and voice notes for faster reopening. Clear Downloaded Media removes only local copies, not server data or chats.
A purchase or prize didn't arrive — what now?Restart the app (purchases sync automatically), check the inbox for unclaimed prize messages, iOS users can tap Restore Purchases — and if it's still missing, contact support with your user ID.
My account was blocked — what can I do?The "Your account has been blocked" screen means the account was actioned for breaking the rules. To appeal, contact support and include the user ID shown on that screen.

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Connection problems and mid-match disconnects — Knowledge Center | CleverGames