🛠️ VIP is not working — what should I do?

I got a "VIP ended" message

The message means VIP is no longer active on the account. Check the subscription in Google Play or the App Store. If it is not active there, you can renew it from the in-game Store.

I switched to a new device

Sign in to the same game account and the same Google Play or App Store account used for the subscription. Android checks eligible purchases when the game opens; on iPhone, you can also tap Restore Purchases in the in-game Store.

VIP is linked to another game account

If the Apple or Google Play subscription is already linked to another game account, the game may offer Move VIP Subscription. Confirming makes the subscription grant VIP to the current account instead of the previous one.

Only VIP moves. Progress, gems, other purchases, profile, friends and chats remain on their original accounts and are not merged. Approving the move is not a new purchase and does not create another charge. If you cancel, VIP stays on the previous account.

My gold username is not showing

That happens automatically when VIP ends. After renewing, turn the option back on in Settings.

If the store shows an active subscription but VIP still does not appear after reopening the game, contact support with your user ID and the approximate purchase time.